--- title: Insurance date: 2025-09-30T17:12:47Z modified: 2026-09-11T20:42:16Z permalink: "https://newdirectionspgh.com/insurances/" type: page status: publish excerpt: We believe access to quality mental health care is a right, not a privilege. That is why we accept most major insurance plans. wpid: 4717 featured_image: "https://newdirectionspgh.com/wp-content/uploads/2025/09/health-insurance-dsc4728-f1-p-2024-10-19-01-24-45-utc.jpg" timestamp: 2026-09-11T20:42:16Z tags: [] --- ![two women in an office setting discussing mental health insurance coverage](https://lightheartassociates.com/wp-content/uploads/2023/02/Insurance-2-300x210.jpg) [At New Directions Mental Health](https://newdirectionspgh.com/wp-content/uploads/wp-mfa-exports/page/about-us.md), we believe mental health is a right, not a privilege. That’s why we’re committed to making effective mental health treatment as accessible as possible by partnering with a wide range of insurance providers that offer mental health insurance coverage. We accept most major insurance plans, including Medicaid and Medicare at many locations. Below you can the list of insurances we accept. Insurance companies may vary in the services they cover; please check with your insurance company to confirm your coverage. **Don’t see your plan listed below? Give us a call!** Our team can help explain the details of what your individual plan covers and guide you every step of the way. If you are a current client with questions regarding a bill for an appointment or service, please call the Billing Team at [(877) 312-2294](tel:877-312-2294). ![highmark-logo](https://newdirectionspgh.com/wp-content/uploads/2023/02/highmark-logo-300x47.png) ![1200px-Upmc-logo.svg](https://newdirectionspgh.com/wp-content/uploads/2023/02/1200px-Upmc-logo.svg-300x103.png)![640px-US-TRICARE-Logo.svg](https://newdirectionspgh.com/wp-content/uploads/2023/02/640px-US-TRICARE-Logo.svg-300x150.png) ![Aetna-Logo](https://newdirectionspgh.com/wp-content/uploads/2023/02/Aetna-Logo-300x169.png)![Cigna-Logo](https://newdirectionspgh.com/wp-content/uploads/2023/02/Cigna-Logo-300x169.png) ![optum_logo_ora_rgb-1](https://newdirectionspgh.com/wp-content/uploads/2023/02/optum_logo_ora_rgb-1-300x87.png)![Medicare-Logo](https://newdirectionspgh.com/wp-content/uploads/2023/02/Medicare-Logo-300x169.png) ![Peak Health logo](https://newdirectionspgh.com/wp-content/uploads/2024/01/Peak-Health-logo-300x43.png)![Carelon](https://newdirectionspgh.com/wp-content/uploads/2023/12/Carelon.svg) ![CCBHO UPMC](https://newdirectionspgh.com/wp-content/uploads/2024/01/CCBHO-UPMC-300x47.png)![Unitedhealthcare-logo-1977-2020](https://newdirectionspgh.com/wp-content/uploads/2024/01/Unitedhealthcare-logo-1977-2020-300x61.png) ![igs logo_logo name - color](https://newdirectionspgh.com/wp-content/uploads/2024/01/igs-logo_logo-name-color-300x106.png)## FAQs What if my insurance is not listed or I don’t have insurance? Don’t see your insurance plan listed above? Reach out to our team. We can accept most plans, and your plan may be covered by one of the listed insurance providers. If your insurance is not in network with us, you can select to pay for services out of pocket. We offer self-pay rates that are discounted from the full charged amount. How do I know what services my insurance covers? If you have questions about your coverage or financial responsibility, please contact your insurance plan. How do I know how much I owe? What additional fees would I be responsible for? Depending on your coverage, you may responsible for co-pays, deductibles, co-insurance or any services that are not covered by your insurance. You can call your insurance provider to confirm your patient responsibility. No show/late cancellation fees are not covered by the insurance company and would also be your responsibility. What if I have multiple insurances? If you have multiple insurances, be sure to provide up-to-date information on all of your insurances with us. Many insurances will require their members to confirm their other coverage with them. This is called updating your Coordination of Benefits. Not updating your COB may result in delays in your claims being processed. I was asked to update my Coordination of Benefits (COB), what does that mean? If you have multiple insurances, your insurance company may require you to confirm your other coverage with them. Our billing team may also reach out to you if your insurance company informs us that a COB needs to be updated. You can update your Coordination of Benefits (COB) by calling your insurance company. What if my insurance coverage changed? Please [call your clinic](https://newdirectionspgh.com/wp-content/uploads/wp-mfa-exports/page/individual-locations.md) and provide them with your updated insurance information. When will I be charged fees that my insurance won’t cover? We do not take deductibles or co-insurance at time of service. Instead, we wait until the insurance has processed the claim and sends us the Explanation of Benefits (EOB). We will charge your credit card at that time for any remaining balance. Anything unable to be charged will be billed to you in a client statement. ### Common Insurance terms: - **Co-pay:** this is a fixed amount that the patient must pay for each visit. This is typically taken at time of service. - **Deductible:** this is the amount the patient is responsible for paying before insurance starts covering costs. You can contact your insurance company to understand how much of your deductible is remaining at any time. - **Co-insurance:** this is the portion of the cost (expressed as a percentage) that you are responsible for after your deductible has been met. - **Explanation of Benefits (EOB):** this is the statement that you and your provider receive from your insurance company after they have processed the claim. It summarizes how much of the service cost the insurance covered and the remaining amount you owe to the provider. - **Coordination of Benefits (COB):** if a patient has multiple insurances, this is the process insurance companies use to determine how much each insurance company will cover and who covers first. If you or someone close to you is seeking mental health treatment in Southwestern Pennsylvania, contact New Directions Mental Health today at \[Direct\] or by [scheduling an appointment](https://newdirectionspgh.com/wp-content/uploads/wp-mfa-exports/page/schedule-appointment.md) with us online. ### Still have questions? For questions about payment and billing please check out our [Payment Policies Page](https://newdirectionspgh.com/wp-content/uploads/wp-mfa-exports/page/payment-policies.md). For questions about about what to expect before, during, and after your appointment please check our [What to Expect Page](https://newdirectionspgh.com/what-to-expect/). For any other question please refer to our [FAQ Page](https://newdirectionspgh.com/wp-content/uploads/wp-mfa-exports/page/frequently-asked-questions-faqs.md).