Payment Options and Assistance
Payment Options and AssistanceAt New Directions, we understand that managing your mental health is a top priority, and we aim to make the payment process as smooth and stress-free as possible. On this page, you’ll find essential information about payment options, insurance providers, and assistance for those facing financial hardship.
- One dedicated team for all your billing questions
- Help understanding your statements and insurance payments
- Support with payment options and payment plans
- Assistance resolving billing concerns from start to finish
- Friendly, timely, and compassionate customer service
At all of our New Directions Mental Health clinics, we strive to ensure that you can use your insurance to cover high-quality care. At times, insurance plans will have mental health copays, or there may be situations in which some financial agreements are developed between a care team and a client.
If you have questions regarding a bill for an appointment or service please call the Billing Team at (215) 395-6133 or visit our billing portal.
If these options do not resolve your concern, please contact your clinic directly.
Insurance Billing
We work with a range of insurance providers to help cover your mental health services. Check our list of accepted insurance providers below – but do not be alarmed if you don’t see your insurance provider! We may be able to accept insurances not listed here.
Financial Hardship Assistance
We believe that mental health care should be accessible to all, regardless of financial circumstances. If you’re experiencing financial hardship and need assistance with your bills, please complete our Financial Hardship Form. Our team will work with you to find a solution that fits your needs.