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At New Directions, we're committed to supporting your mental well-being in every way possible.

If you have any questions about payments, insurance, or financial assistance, please feel free to contact our Patient Billing Center by emailing ndmhpatientbilling@newdirectionspgh.com or by calling (215) 395-6133 between the hours of 8:00 AM–4:00 PM, Monday–Friday.

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    • Payment Options and Assistance

    At New Directions, we understand that managing your mental health is a top priority, and we aim to make the payment process as smooth and stress-free as possible. On this page, you’ll find essential information about payment options, insurance providers, and assistance for those facing financial hardship.

    Introducing our new Patient Billing Center
    Managing the financial side of your care shouldn’t add to your stress. That’s why we created the Patient Billing Center (PBC), a team of in-house billing specialists dedicated to helping you understand your bill, insurance, and payment options. Our Patient Financial Advocates are ready to answer your questions about statements, insurance processing, account balances, payments, and payment plans, and to support you every step of the way. When you contact the Patient Billing Center, you can expect:
    You can now reach our Patient Billing Center by emailing ndmhpatientbilling@newdirectionspgh.com or by calling (215) 395-6133 between the hours of 8:00 AM–4:00 PM, Monday–Friday.

    At all of our New Directions Mental Health clinics, we strive to ensure that you can use your insurance to cover high-quality care. At times, insurance plans will have mental health copays, or there may be situations in which some financial agreements are developed between a care team and a client.

    If you have questions regarding a bill for an appointment or service,You can now reach our Patient Billing Center by emailing ndmhpatientbilling@newdirectionspgh.com or by calling (215) 395-6133 between the hours of 8:00 AM–4:00 PM, Monday–Friday.

    Billing Portal

    If these options do not resolve your concern, please contact your clinic directly.

    Insurance Billing

    We work with a range of insurance providers to help cover your mental health services. Check our list of accepted insurance providers below – but do not be alarmed if you don’t see your insurance provider! We may be able to accept insurances not listed here.

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    Medicare-Logo

    Financial Hardship Assistance

    We believe that mental health care should be accessible to all, regardless of financial circumstances. If you’re experiencing financial hardship and need assistance with your bills, please complete our Financial Hardship Form. Our team will work with you to find a solution that fits your needs.

    Electronic Form

    Still have questions?

    If you are a current client with questions regarding a bill for an appointment or service, please contact our Patient Billing Center by emailing ndmhpatientbilling@newdirectionspgh.com or by calling (215) 395-6133 between the hours of 8:00 AM–4:00 PM, Monday–Friday.

    Whether you have questions about a statement, insurance processing, your account balance, payment options, or payment plans, our Patient Financial Advocates are here to provide clear, helpful answers and support you every step of the way.

    Treatment Near You

    Our Locations

    New Directions Mental Health has convenient clinics located throughout southwestern Pennsylvania.

    See Our Locations

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